Support Services

As a Uniguest group company, ONELAN end users can take advantage of enhanced support services from Uniguest’s technical support team based in Nashville, USA as well as the advanced ONELAN team in the UK

Please contact ONELAN for more information.

Digital Signage Systems

24/7/365 Digital Signage Support

With nearly 100 support agents, and English and Spanish language support, the team boasts a best-in-class average response time of less than 30 seconds and a same day resolution rate of 75%. All support agents have gone through rigorous certification and are backed by ONELAN’s UK technical team.

As a ONELAN end user, you will have access to ONELAN’s online knowledge base and basic email support for the lifetime of your licences or product. For those requiring enhanced support that extends beyond our Basic free offering, we can provide both fixed cost and tailored support plans to meet your exact needs.

ONELAN’s Premium and Enterprise support plans provide enhanced services, telephone support, ongoing training, network check-ups and more.

ONELAN’s Support Center provides timely and professional assistance to its customers globally via three support options, outlined below.

Basic Premium Enterprise
Included or upgrade Included Upgrade Upgrade
Open hours UK & US business hours 24/7 24/7
Response time 48 hours 4 hours 4 hours
Email support
NTB & Reserva software updates
Firmware updates
Product updates webinar
Knowledge center
Telephone Support
Media encoding advice
Remote support
90 minutes web training per quarter
Monthly reporting on support tickets
Network check up Annual Bi-annual
Assigned Account Manager
Monthly review cal/web-session
2 x PS-Remote-2 per quarter

Bolt Ons
CMS-Train CMS Training One day training on the ONELAN CMS
PS-Remote-2 Professional Services Two hours of support, training or configuration from our expert Pre-Sales Engineers.
ARS-2yr Advanced Replacement Service – Two Year Same day shipment for RMAs raised and approved before 11am. Bought in advance.

“All the technicians I have been working with are courteous and knowledgeable. They resolved our technical issues in a timely fashion with minimal impact to our guests.”

John, Renaissance Hotel


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