End users can enjoy enhanced and exclusive Support Services from our experienced, multiskilled Agents who have been recruited not just for their technical expertise but their professionalism, problem resolution and customer service skills.
Our trusted Agents have gone through rigorous certification, and benefit from regular and on-going training. They all have a wide breadth of product and industry knowledge, based around extensive real-world technical experience and are supported by our advanced in-country teams.
“All the technicians I have been working with are courteous and knowledgeable. They resolved our technical issues in a timely fashion with minimal impact to our guests.”
John, Renaissance Hotel
“Exceptional support! Called this morning, was the beginning of the queue and was connected to a technician that knew exactly what to do – resolved first time!”
Joshua, Doubletree
“The service I was provided was AMAZING! I had no time to fix the technical issue as I was covering multiple shifts and the technician made it so easy! So relieved… one less thing to worry about thanks to UCrew.”
Kenna, HOME2 Suites