All ONELAN products purchased after October 1st 2014 come with a 'return to factory' Standard Warranty that is free of charge which runs for 24 months from the date of shipment from ONELAN. During this period, if a unit appears to be faulty, a competent user should work through the troubleshooting section on the support website. This will either resolve the problem or give an error code to email or 'phone through to ONELAN using the contact details given above. The ONELAN Technical Team will also need to know the serial number of the unit. Ascertaining whether the fault can or cannot be rectified on-site will require a technical dialogue and some testing on the faulty unit.
Therefore third party or non-technical referrals are not acceptable. If our engineers agree there is a fault, they will issue an RMA number and provide details in an email of how and where to return the unit. The cost of returning the faulty unit to the factory is borne by the Dealer/End User. The warranty will be invalidated if the goods have been wilfully damaged, altered or tampered with in any way without ONELAN's permission. Repairs are usually completed within a 5-day turn-around. The cost of returning the repaired unit to the Dealer/End User is borne by ONELAN.