Healthcare Case studies

Diaconesse: Dutch Hospital is Prescribed ONELAN to Improve Patient Communications

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The Diaconesse hospital is a medium-sized regional hospital located in Zeist in the Netherlands with outpatient clinics in Meppel, Steenwijk and Vollenhove.

Project objectives
ONELAN digital signage was chosen as the best solution for communicating with patients and to control the flow of patients coming into the hospital. The hospital wanted to operate more efficiently; prior to the digital signage installation, it was a full time job for one nurse to manage the patient flow. In addition, Diaconesse wanted to make wayfinding around the hospital as straightforward as possible.

How the digital signage is being used
The digital signage needed to be able to display information clearly and simply to patients who are not only unwell but may also be e.g. elderly or shortsighted. In addition the information needs to be very easy to assimilate, as patients will just glance quickly at it. Considerable research was undertaken with a communications advisor to establish the best background colours and fonts to use for this particular audience.

Nineteen ONELAN Net-top-box (NTB) 510 and (NTB) 5000 players are installed, driving 42" screens.

The screens display just one zone for clarity, the only additional feature being an html clock.

The system is managed by ADL in the Netherlands and a local dealer. Daily content is changed by the nurses themselves. e.g Availability and schedules of doctors, reasons for doctors' delays or absence, and patient appointment times. This is achieved using ONELAN's Ad Hoc capability. Ad hoc is a simple facility for local changes and input of messages, announcements, visual paging, table data, TV selection and layout changes.

End result
The ONELAN digital signage has considerably improved communications between the hospital and its patients, as well as reducing costs, as there is no longer the need for a nurse to manage the patient flow.