ONELAN, a global leader in digital visual communications, has launched additional comprehensive digital signage support packages to deliver enhanced end user support.
ONELAN is delighted to offer its customers greater levels of support for its digital signage and room booking solutions with flexible support packages designed for all requirements.
All ONELAN end-users automatically have access to ONELAN’s online knowledge base and basic email support for the lifetime of their licences or product, however for customers requiring enhanced service that extends beyond the free offering, ONELAN can provide both fixed cost and tailored support plans to meet clients’ specific needs.
Premium and Enterprise Support Plans provide enhanced services, telephone helpdesk, ongoing training, network check-ups and more, with queries handled by ONELAN’s 24/7/365 call centre. With nearly 100 agents, and English and Spanish language support, the team boasts a best-in-class average response time of less than 30 seconds and a same day resolution rate of 75%. All support agents have gone through rigorous certification and are backed by ONELAN’s UK technical team.
Steve Rickless, Tripleplay & ONELAN CEO commented, “Having always prided ourselves on providing an excellent level of support to all our customers, we’re delighted to be able to further enhance our services with these additional packages. As we continue our global expansion, it’s important for us to maintain our strong reputation for delivering a consistently high-level of customer support.”