The acquisition of Touchtown is a natural fit for the customer-centric secure technology leader as Uniguest already has a presence in many senior living communities. The solutions Touchtown provides enhance community engagement for residents, family members, employees and prospective clients.
Touchtown solutions can be found in more than 1,200 communities while serving 250,000 seniors and 200,000 staff members. Adding the Touchtown portfolio to the Uniguest fold enhances value in both product offering and integration.
Acquiring Touchtown expands Uniguest’s value in the ability to centrally manage and distribute content to devices, places and screens. Touchtown solutions like Census Builder have helped transform the community tour, and senior living executive directors say that it gives them a competitive advantage over competing communities. Another product Touchtown offers is the Community Apps platform which connects residents, families and staff on mobile devices.
“We are seeing an increased demand for digital engagement and managed services in the senior living communities we operate in,” CEO Jeff Hiscox said. “Adding Uniguest’s solutions like fitness kiosks and secure computing via Secured Advantage 10 to what Touchtown already provides will increase the breadth of product offerings for the senior living space.”
The technology Uniguest delivers focuses on cybersecurity, managed services, and providing engagement for its clients’ customers. Solutions include secure public computing and printers, fitness kiosks, and products from previously acquired ONELAN that comprise Reserva meeting room signage and other visual engagement solutions.
“Uniguest’s technology offerings are directly in line with what members of senior living communities are looking for,” Touchtown President Ted Teele said. “With more and more baby boomers entering the senior living community space, there is an increased demand for delivering secure engagement technology to our clients.”
For the remainder of 2019, Touchtown will continue to operate as a stand-alone business with its current team members operating out of the Oakmont, Pennsylvania headquarters. Touchtown will immediately begin to sell Uniguest technology into the senior living space along with its current offerings. Culturally, the two teams are well aligned with a strong focus on customer success.
Touchtown improves the quality of life through innovation and connectivity. Their technology solutions benefit the entire community by improving resident wellness and happiness, reducing staff turnover, connecting families, and increasing occupancy. With over 1,200 customers and 20 years of industry experience, Touchtown is the pinnacle of engagement technology in senior living.
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education and corporate sectors. Within its core markets, Uniguest is positioned at the center of a digital engagement trend where businesses are leveraging technology to drive customer traffic and interaction. Their suite of turnkey technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signs, tablets, remote printing and more.